Who we are
The Shower Room Limited, Company No. 08352027. Registered address: 4–6 Spicer Street, Arquen House, St Albans, Herts AL3 4PQ. Trading address: 32 Westland Drive, Hatfield, Hertfordshire AL9 7UQ. If you have a question about your details, call 01707 911308 or email charlotte@theshowerroom.com.
What we collect
- Your name, phone number, email address and home address
- What you tell us about your room and what you'd like done, including anything you send us by form, phone, email or WhatsApp
- Photos of your room, taken with your agreement
- Records of your quote, job, payments and guarantee
- Basic website information, such as how the site is used, through cookies
Health and mobility details
To design the right room, you may choose to tell us about health, mobility or disability needs, for you or someone else. We only use this to plan and carry out the work, and only with your agreement. If you're telling us about someone else, please check they're happy for you to do so.
Why we use your details
- To answer your enquiry and give you a quote. We do this because you've asked us to, or because it's in our legitimate interest to respond.
- To carry out your job and honour your guarantee. We need to do this under our contract with you.
- To keep tax and accounting records. The law requires us to do this.
- To use health or mobility details, or photos of your home on our website or in our marketing. We only do this with your consent, and you can withdraw it at any time by contacting us.
- To send past customers occasional news about our services. It's in our legitimate interest to stay in touch, and you can stop these at any time.
We need your contact details to reply to you, and the details of your job to carry out the work. We don't use automated decision-making or profiling, and we don't sell your details.
Who sees your details
- Our team, and any trusted tradespeople working on your job
- Suppliers, where they need your details to deliver to you
- Companies that run our systems, including our email, website hosting and accounts
- Google and Microsoft, which provide our website statistics, if you accept statistics cookies
- WhatsApp, if you choose to message us that way
- Which? Trusted Traders, if you choose to leave a review or a complaint needs resolving
- Our professional advisers, or authorities, where the law requires it
Some of these companies may hold details outside the UK. Where that happens, UK data protection law requires safeguards to be in place, and you can ask us for more information.
How long we keep your details
- Enquiries that don't go ahead: up to 12 months
- Customer and job records: 7 years after the job is finished, for tax records and your guarantee
- Health and mobility details: only as long as we need them for your job, your guarantee or a legal requirement
Your rights
- Ask for a copy of the details we hold about you
- Ask us to correct anything that's wrong
- Ask us to delete your details or limit how we use them
- Ask for details you gave us to be passed to you or someone else in a usable format
- Withdraw your consent at any time, which won't affect what we did before
You have the right to object to us using your details for our legitimate interests, and we'll always stop using them for marketing if you ask.
To use any of these rights, contact us using the details above. It's free, and we'll normally reply within one month.
Cookies
Our website uses cookies to work properly. With your permission, we also use Google Analytics and Microsoft Clarity to understand how visitors use the site, so we can improve it. Google Analytics counts visits and shows which pages are used. Microsoft Clarity records how people click, scroll and move around our pages, using heatmaps and session replays, and hides anything typed into forms. Both only run if you click Accept on our cookie notice, and you can change your mind at any time in the cookie settings. Google and Microsoft may process this information outside the UK. To find out how they use it, see policies.google.com/privacy and privacy.microsoft.com/privacystatement.
If you're not happy
Please tell us first, and we'll do our best to put things right. You can also complain to the Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
