Our promise to you

Our 5-year workmanship guarantee

If something isn't right because of how we did the work, we'll come back and put it right at no cost to you.

It applies to jobs completed on or after 9 November 2026, and lasts 5 years from the completion date on your final invoice. It covers domestic work we carried out at the address on that invoice. Earlier jobs keep the guarantee we gave at the time.

This guarantee is given by The Shower Room Limited, Company No. 08352027. Registered address: 4–6 Spicer Street, Arquen House, St Albans, Herts AL3 4PQ. Trading address: 32 Westland Drive, Hatfield, Hertfordshire AL9 7UQ.

What's covered

Faults caused by our workmanship, including the labour and any materials we need to put them right
Waterproofing we installed
Sealant that fails because of how we fitted it

Products

Products such as showers, trays, screens and taps also carry their manufacturer's guarantee. We'll give you those details at handover. If a product goes wrong, contact us first and we'll help you sort it out.

What's not covered

Mould, discolouration, shrinkage or natural ageing of sealant, which is routine maintenance
Normal wear and tear
Accidental damage or misuse
Problems caused by harsh or abrasive cleaners, or by not following our aftercare guide
Movement, settlement, damp or other problems in the building that weren't caused by our work
Work changed or repaired by someone else, where that caused the problem
Blockages caused by hair, soap or other debris, and limescale
Faults in items you supplied, although our fitting of them is covered

These exclusions don't apply to a problem we should reasonably have spotted or dealt with as part of the job.

If something goes wrong

Call us on 01707 911308 or email charlotte@theshowerroom.com as soon as you notice a problem. Please include your address and a photo if you can.
We'll reply within 2 working days. If water is leaking, turn it off and tell us straight away.
We'll come and look at it free of charge.
If it's covered, we'll put it right at no cost to you.
If it isn't covered, we'll explain why and offer you a quote to fix it.

If you move home

This guarantee stays with the property for the rest of the 5 years. Please ask the new owner to give us their details.

Important information

This guarantee is not backed by an insurance policy. It is provided by The Shower Room Limited and depends on the company continuing to trade.

Nothing in this guarantee affects your statutory rights, including your rights under the Consumer Rights Act 2015.

Looking after your new shower room

A little regular care will keep your room looking lovely and working well.

Keep it dry

Run the extractor fan or open a window while you shower and for a while afterwards
Wipe down the walls, glass and tray when you can

Clean gently

Use mild, non-abrasive cleaners and a soft cloth
Don't use bleach or chlorine-based cleaners on sealant, as they can damage its anti-mould protection
Follow the manufacturer's care guide for your shower, screen, tray and flooring

Check the sealant

Sealant is a maintenance item and won't last forever
Keep it clean and look at it every few months
Renew it about every 5 years, or sooner if it's mouldy, cracked or coming away
Ask us about resealing inside the shower. We'll give you a fair quote first, as some screen channels may need to be part removed

Keep water flowing

Clear hair and soap from the shower waste regularly
Clean limescale from the shower head and taps

Before you change anything

Please talk to us before drilling into walls or floors in the shower area. Holes can damage the waterproofing behind the tiles.

When to call us

Call us on 01707 911308 if you notice a leak, a damp patch, loose tiles or anything that doesn't seem right. Telling us early helps us put things right quickly.

Call us: 01707 911308